TEAM MEMBERHEALTHCARE RESOURCES
WHOLE HEALTH PLAN: TAKING CARE OF THE WHOLE YOU
How to Use My Benefits
Find information about your benefits, helpful contacts, cost for services, and more!
Learn MoreAbout the Whole Health Plan
The Whole Health Plan provides medical insurance administered by WebTPA. Follow the links below to view your claims, check deductible balances, access your digital ID card, or find answers to frequently asked questions.
Access claims, deductibles, out-of-pocket balances, or your digital ID card >>
Ask a question about billing or get help finding a doctor >>
Call 844-380-4554 to speak with a Health Resource Coordinator.
Preferred Network
The Preferred Network is managed by Employers Health Network. The Preferred Network is a curated network of recognized local providers, clinics, and hospitals that have partnered with Whole Foods Market. These services are offered at a significantly lower deductible and out-of-pocket maximum when compared to the Expanded Network.
How do I find a Preferred Network Provider?
To find a Preferred Network Provider, log in to your Member Portal and utilize the Find a Provider search tool.
Questions?
Call 844-380-4554 to speak with a Health Resource Coordinator.
Expanded Network
The Expanded Network is managed by Aetna Signature Administrators. The Expanded Network is a national network of providers, clinics, and hospitals through Aetna Signature Administrators. Receiving care in this Expanded Network results in a significantly higher deductible and out-of-pocket maximum than the Preferred Network.
How do I find an Expanded Network Provider?
To find an Expanded Network Provider, log in to your Member Portal and utilize the Find a Provider search tool.
Questions?
Call 844-380-4554 to speak with a Health Resource Coordinator.
Preferred Primary Care Network
Whole Health Plan participants have access to an enhanced benefit for primary care services. The Preferred Primary Care Network is a curated network of primary care providers invested in your healthcare outcomes and offered at little to no cost. For more information regarding this benefit, please visit the Preferred Primary Care Network page.
How do I find a Preferred Primary Care Network Provider?
To find a Preferred Primary Care Network Provider, log in to your Member Portal and utilize the Find a Provider search tool.
Questions?
Call 844-380-4554 to speak with a Health Resource Coordinator.
Prime Therapeutics
Whole Health Plan prescription benefits are managed by Prime Therapeutics. Whole Health Plan participants automatically receive in-network prescription drug coverage through Prime Therapeutics.
How do I find an in-network pharmacy?
To find an in-network pharmacy, log in to your Prime Therapeutics Member Portal.
Questions?
Call 1-877-278-5206 to speak with Prime Therapeutics Member Service.
Core of Care
The Whole Health Plan has included key care partners to support the most common care you may need outside of your primary care services. These partners can support the treatment plan that you have made with your primary care provider or give you extra help when needed. Our Health Resource Coordinators are a part of our Whole Health Care Team. This team is a part of our Core of Care and can help you access any of these partners if you need assistance or answer any questions you may have regarding the Core of Care. These offerings are at little to no cost to our members.
To reach a Health Resource Coordinator directly, please call 844-380-4554 or email service.team@webtpa.com. For further information on our partners, see the next section.
If you are experiencing an emergency, please dial 911.
Virtual Urgent Care
Getting sick can be a hassle. When you need care fast or after hours, board certified MDLIVE providers are available 24/7, including weekends and holidays.
To learn more and find care:
- Visit mdlive.com/wfm to sign in or create an account
- Call 800-335-4836
- Text "WHP" to 635483 to meet your Personal Assistant, Sophie
- Download the MDLIVE mobile app for iOS and Android
Behavioral Health
All Team Members and their selected household members aged 13+ have access to confidential on-demand mental health and work-life support through the Team Member Assistance Program (TMAP), powered by Headspace.
Headspace provides confidential support 24 hours a day, all from the privacy of your smartphone. Team Members have access to unlimited chat sessions with a dedicated coach, therapy and psychiatric services with licensed, Master’s level clinicians, unlimited work-life resource phone consultations, and a vast online library of mindfulness and meditation exercises. Clinical services are covered up to seven sessions per person, per issue, per year. Additional sessions are covered at an in-network rate with the Whole Health Plan.
To learn more and access confidential support:
- Visit tmap.wholefoods.com
- Visit help.headspace.com
- Call 888-WFM-TMAP
Concierge Health Resource Coordination
The Whole Health Care Team provides Team Members with a single point of contact to help navigate treatment plans and maximize your benefits. A Health Resource Coordinator will provide a coordinated, guided, and supportive approach to simplifying and streamlining your healthcare experience.
Free Access to Concierge-Level Service
Your Health Resource Coordinator helps you navigate and get the most out of your Whole Health Plan benefits. They can help schedule appointments, address billing questions, and more!
Coordinated Care
Your Health Resource Coordinator is your point person across all care touchpoints, from your Primary Care Provider to your Health Coach and more.
Advocacy
Your Health Resource Coordinator is your advocate and will relay your concerns to the right people for a prompt resolution of concerns and questions.
To connect with a Health Resource Coordinator:
- Call 844-380-4554
- Email service.team@webtpa.com
Use the chat or messages feature on your Member Portal
Musculoskeletal
We have partnered with Hinge Health to help Team Members and eligible family members covered by the Whole Health Plan conquer back and joint pain, recover from injuries, prepare for surgery, or stay healthy and pain-free. Best of all, Hinge Health’s programs are provided at no cost to you and your eligible dependents.
Hinge Health provides all the tools you need to get moving again from the comfort of your home. Here are some of the ways your treatment plan could be tailored to you:
- Get a personal care team, including a Physical Therapist and Hinge Coach
- Schedule personal physical therapy sessions as needed
- Receive wearable sensors that give live feedback on your form during your exercise therapy in the app
- Obtain a second opinion on your recommended joint surgery and treatment plan
To get started with Hinge Health:
- Visit hingehealth.com/for/wholefoods/
- Call 855-902-2777
- Email hello@hingehealth.com
